What is Cikamo?

Cikamo is a social learning platform and community built specifically for students and learners. It combines a social network with a digital and physical marketplace, allowing users to connect with peers, share knowledge, access educational materials, and buy or sell digital goods — all in one place.

Who can use Cikamo?

Cikamo is open to anyone aged 14 and above, with a focus on students and learners at any level of education. Whether you are in secondary school, university, or pursuing self-directed learning, Cikamo is designed to support your journey.

Is Cikamo free to use?

Yes, creating a basic Cikamo account is free. Premium account plans are also available for users who want additional features, including priority verification. Premium plans start from one month and are available at a fee. Visit our Pricing page for current plan details.

How do I create a Cikamo account?

Signing up takes less than two minutes:

1. Visit https://cikamo.com/signup and complete the registration form.
2. Check your email for a verification link and click it to confirm your account.
3. Return to https://cikamo.com and sign in with your credentials.
4. Your account is ready — explore the platform and start connecting.

How do I get a verified badge?

To earn a verified badge on Cikamo, you must meet two requirements: you must have uploaded at least five PDF documents to the platform, and you must have referred at least one other user to Cikamo. Premium account holders can also apply for a verified badge using a government-issued ID such as a NIN, BVN, or Driver's Licence.

How do I upgrade to a premium account?

Premium accounts are available in different plan durations starting from one month. To upgrade, go to your account settings and select "Upgrade Account." You will be prompted to choose a plan and complete payment. Once upgraded, you may apply for a verified badge by submitting a valid government-issued ID.

What can I buy or sell on Cikamo?

You can buy and sell both digital and physical goods on the Cikamo Marketplace. Digital goods include:

• E-books and study materials
• Audio and video content
• Online courses and tutorials
• Software and licence keys

Physical goods can also be listed on the marketplace for local transactions between buyers and sellers. Cikamo issues an invoice for successful transactions but does not manage delivery — buyers and sellers coordinate directly.

Why do I see different prices for the same product?

Products on Cikamo's Marketplace are sold by independent vendors, each of whom sets their own prices. It is normal to see the same or similar products listed at different prices by different sellers. We recommend comparing listings and checking vendor reviews before purchasing.

How long does delivery take?

For digital goods, delivery is instant — files are accessible immediately after a successful payment. For physical goods, delivery time depends entirely on the vendor's location and their arrangement with the buyer. Cikamo does not operate a delivery or tracking system for physical items. We recommend purchasing physical goods from vendors in your local area to minimise delivery complexity.

How does Cikamo handle copyright on marketplace content?

All content sold on Cikamo must be original or sold with the owner's explicit permission. You may not sell content that belongs to someone else without a valid licence or written consent. Free products are exempt from our copyright policy. For full details, see our Copyright Terms.

What is the minimum withdrawal amount?

The minimum withdrawal amount on Cikamo is ₦3,000 (or the equivalent in your local currency). This threshold exists to ensure smooth and efficient processing of withdrawals for all users.

How do I withdraw my earnings?

Follow these steps to make a withdrawal:

1. Open the Cikamo platform and sign in to your account.
2. Tap your profile icon in the top left corner of the screen.
3. Select "Wallet" to view your available balance.
4. Tap "Payment" and fill in your withdrawal details.
5. Submit your request — withdrawals are processed within the timeframe stated in our Withdrawal Policy.

What is the exchange rate for international transactions?

Cikamo uses a fixed internal exchange rate for international transactions, which differs from the live global market rate. This rate is reviewed and updated monthly. The fixed rate applies to all international bank transfers made through the platform.

Can I get a refund?

Refunds for purchases of Cikamo's own products are processed in accordance with our Refund Policy. Refunds for third-party vendor products depend on the vendor's individual policy. If you need help with a refund, please contact our customer support team through the platform.

What are the file upload limits?

How do I upload a file or create a post?

Here is how to upload a file:

1. Open the Cikamo app and sign in to your account.
2. Tap the pen icon at the bottom of the screen.
3. Select "Create Post" from the options displayed.
4. Tap "More" and then "Upload File."
5. Select your file, add a description, and tap "Post."

How do I create a paid post?

To monetise a file or post:

1. Sign in and tap the pen icon at the bottom of the screen.
2. Select "Create Post," then choose "Upload File."
3. Select your file and add a description.
4. Tap "Options" and activate the "Paid Post" toggle.
5. Set your price and add a paid post description (you may optionally add a preview image).
6. Tap "Post" to publish your paid content.

Why am I seeing a database error or experiencing lag?

Database errors and platform lag are most commonly caused by an unstable or poor internet connection. To resolve this: ensure you have a strong, stable network connection, reload the page after a short wait, and clear your browser cache if the issue persists. If the problem continues, please contact our customer support team with a description of what you were doing when the error occurred.