What is Cikamo?

Cikamo is a social learning platform and community built specifically for students and learners across Nigeria and beyond. It combines a social network with a digital and physical marketplace, allowing users to connect with peers, share knowledge, access educational materials, and buy or sell digital goods — all in one place. Whether you want to share notes, upload course materials, earn money from your knowledge, or find study resources, Cikamo is designed to support every step of your learning journey.

Who can use Cikamo?

Cikamo is open to anyone aged 14 and above, with a particular focus on students and learners at every level of education — secondary school, polytechnic, university, and self-directed adult learning. Users from all academic backgrounds and disciplines are welcome. If you are under 18, please ensure a parent or guardian is aware of your use of the platform.

Is Cikamo free to use?

Yes. Creating a basic Cikamo account is completely free, and most core features — including posting content, browsing the marketplace, and connecting with other users — are available at no cost. Premium account plans are available for users who want additional features such as priority verification, enhanced marketplace tools, and expanded upload limits. Visit our Pricing page for current plan details and pricing.

Is Cikamo available as a mobile app?

Yes. Cikamo is accessible via both the web at https://cikamo.com and through our mobile app. The mobile app is available for download and provides full access to all platform features, including posting, the marketplace, wallet, and notifications. Check the platform for the latest download links for your device.

What languages does Cikamo support?

Cikamo currently operates primarily in English. We are committed to expanding language support as our community grows. Content in other languages is welcome on the platform, provided it complies with our Community Guidelines.

How do I create a Cikamo account?

Signing up takes less than two minutes:

1. Visit https://cikamo.com/signup and complete the registration form with your name, email address, and a secure password.
2. Check your inbox for a verification email from Cikamo and click the confirmation link.
3. Return to https://cikamo.com and sign in with your registered credentials.
4. Complete your profile by adding a photo, bio, and your area of study or interest.
5. You are ready — explore the platform, follow other users, and start sharing content.

I did not receive my verification email. What should I do?

First, check your spam or junk folder as verification emails occasionally land there. If the email is not in spam, wait a few minutes and then request a new verification email from the sign-in page. If you still do not receive it after several minutes, contact our support team at [email protected] with the email address you registered with and we will assist you.

How do I reset my password?

To reset your password, click “Forgot Password” on the sign-in page and enter your registered email address. You will receive a password reset link within a few minutes. Click the link, enter your new password, and sign in. If you do not receive the reset email, check your spam folder or contact support.

Can I change my username or email address?

Yes. You can update your display name, username, and email address from your account settings page. Note that changing your username may affect how other users find and tag you on the platform. Email address changes will require re-verification of the new address.

How do I delete my account?

If you wish to permanently delete your account, go to your account settings and select the account deletion option. Please note that account deletion is irreversible — all your posts, earnings balance, and profile data will be permanently removed. If you have an outstanding wallet balance, we recommend withdrawing it before deleting your account. For assistance, contact [email protected].

How do I get a verified badge?

There are two ways to earn a verified badge on Cikamo:

• Activity-based verification: Upload at least five PDF documents to the platform and refer at least one other user to Cikamo. Once both conditions are met, your account becomes eligible for verification.
• Premium ID verification: Premium account holders can apply for a verified badge by submitting a valid government-issued ID, such as a National Identification Number (NIN), Bank Verification Number (BVN), or Driver’s Licence.

A verified badge signals to other users that your identity or activity has been confirmed, helping to build trust on the platform.

How do I upgrade to a premium account?

Premium plans are available starting from a one-month subscription. To upgrade:

1. Sign in to your Cikamo account and go to your account settings.
2. Select “Upgrade Account” and review the available plan options.
3. Choose the plan duration that suits you and proceed to payment.
4. Once payment is confirmed, your account will be upgraded immediately.
5. You may then apply for ID-based verification from within your settings.

What benefits does a premium account include?

Premium account holders enjoy a range of additional benefits over free accounts, including eligibility for ID-based verification, access to enhanced marketplace features, increased upload limits, and priority customer support. Visit our Pricing page for a full breakdown of what is included in each plan.

Can my verified badge be removed?

Yes. Cikamo reserves the right to remove a verified badge if your account is found to violate our Terms and Conditions or Community Guidelines, if your submitted identity information is found to be false or outdated, or if your activity no longer meets the criteria under which the badge was awarded. We will notify you if your badge is removed and explain the reason.

What can I buy or sell on Cikamo?

The Cikamo Marketplace supports both digital and physical goods. Digital goods you can buy or sell include:

• E-books, lecture notes, and study materials
• Audio and video content
• Online courses and tutorials
• Software, templates, and licence keys
• Graphic design files and digital art

Physical goods can also be listed for local transactions between buyers and sellers. Cikamo issues an invoice for successful transactions, but does not manage delivery — buyers and sellers coordinate directly for physical item handover.

Why do I see different prices for the same product?

Products on the Cikamo Marketplace are sold by independent vendors who each set their own prices. It is entirely normal to see the same or similar products listed at different prices by different sellers. We recommend comparing listings, reading product descriptions carefully, and reviewing vendor ratings before making a purchase to ensure you are getting the best value.

How long does delivery take?

For digital goods, delivery is instant — your purchased file or access link will be available immediately after a successful payment is confirmed. For physical goods, delivery time depends entirely on the vendor’s location and their arrangement with the buyer. Cikamo does not operate a delivery or tracking system for physical items. We strongly recommend purchasing physical goods from vendors in your local area to reduce delivery complexity and risk.

How does Cikamo handle copyright on marketplace content?

All content listed for sale on the Cikamo Marketplace must be original work created by the seller, or content the seller has explicit written permission to sell from the original rights holder. Selling content that belongs to someone else — including textbooks, music, films, or software — without a valid licence is prohibited and may result in permanent account termination. Free products are reviewed separately under our copyright policy. For full details, see our Copyright Terms.

What happens if a seller does not deliver my order?

If a seller fails to deliver a digital product or does not respond to your messages within a reasonable time, contact our support team at [email protected] with your order details. We will investigate and mediate where possible. For physical goods, as delivery is arranged directly between buyer and seller, we recommend confirming all delivery details in writing before completing payment.

What is the minimum withdrawal amount?

The minimum withdrawal amount on Cikamo is ₦3,000 (or the equivalent in your local currency). This threshold ensures that all withdrawals can be processed efficiently. If your balance is below this amount, you will need to earn or accumulate additional funds before a withdrawal can be made.

How do I withdraw my earnings?

Follow these steps to request a withdrawal:

1. Open the Cikamo platform and sign in to your account.
2. Tap your profile icon in the top left corner of the screen.
3. Select “Wallet” to view your available balance.
4. Tap “Payment” and fill in your bank account or payment details.
5. Enter the amount you wish to withdraw (must be at least ₦3,000) and submit your request.
6. Withdrawals are processed within the timeframe stated in our Withdrawal Policy.

How long do withdrawals take to process?

Withdrawal processing times vary depending on your bank and the payment method used. Domestic Nigerian bank transfers are typically processed within 1–3 business days. International transfers may take longer. If your withdrawal has not arrived within the stated timeframe, please contact our support team with your transaction reference number.

What is the exchange rate for international transactions?

Cikamo uses a fixed internal exchange rate for international transactions, which may differ from the live global market rate. This fixed rate is reviewed and updated on a monthly basis. The rate in effect at the time of your transaction will apply to all international bank transfers processed through the platform. You can view the current exchange rate within your wallet settings before initiating a transfer.

What payment methods are accepted on Cikamo?

Cikamo accepts a range of payment methods for purchases made on the platform. Accepted methods include Nigerian bank transfers, card payments, and other payment options as displayed at checkout. Available payment methods may vary depending on your location. We are continually working to add more payment options for the convenience of our users.

Can I get a refund?

Refunds for purchases of Cikamo’s own subscription products are processed in accordance with our Refund Policy. Refunds for third-party vendor products depend on the individual vendor’s stated return policy. If you believe you are entitled to a refund and cannot resolve the issue with the seller directly, contact our customer support team at [email protected] with your order details and a description of the issue.

What are the file upload limits?

The following upload limits apply to all Cikamo users:

If you need to share a file that exceeds these limits, we recommend uploading it to a cloud storage service such as Google Drive or Dropbox and sharing the access link in your post.

How do I upload a file or create a post?

Here is how to upload a file and create a post on Cikamo:

1. Open the Cikamo app and sign in to your account.
2. Tap the pen icon at the bottom of the screen.
3. Select “Create Post” from the options displayed.
4. Tap “More” and then “Upload File.”
5. Select your file from your device, add a title and description, then tap “Post” to publish.

How do I create a paid post?

Paid posts allow you to charge other users for access to your content. To set one up:

1. Sign in and tap the pen icon at the bottom of the screen.
2. Select “Create Post,” then choose “Upload File.”
3. Select your file and add a title and description for your content.
4. Tap “Options” and activate the “Paid Post” toggle.
5. Set your price in Naira and add a short paid post description to help buyers understand what they will receive. You may optionally add a preview image.
6. Tap “Post” to publish your paid content to the marketplace.

What types of content are not allowed on Cikamo?

Content that is not permitted on Cikamo includes, but is not limited to: sexually explicit or pornographic material, graphic violence, hate speech, content that exploits or endangers minors, pirated or copyrighted material uploaded without permission, misinformation presented as fact, and spam or repetitive low-effort posts. For the complete list of prohibited content, please refer to our Community Guidelines.

How does the Cikamo creator monetisation programme work?

Cikamo’s creator programme allows eligible users to earn money from the content they produce on the platform. Earnings are generated through a combination of content views, engagement, and paid post sales. Creators must apply for the programme and be approved before monetisation is activated on their account. Once approved, earnings are tracked in your wallet and can be withdrawn when your balance exceeds the minimum threshold.

How do I qualify for creator monetisation?

To be eligible for creator monetisation on Cikamo, your account must meet minimum thresholds for followers and content engagement (the exact thresholds are published on your creator dashboard). Your content must also comply fully with our Terms and Conditions and Community Guidelines. Accounts that have received moderation actions for policy violations may be ineligible. Cikamo reviews all monetisation applications and reserves the right to accept or decline without providing reasons.

Why was my monetisation application declined?

Applications may be declined for a number of reasons, including insufficient follower count or engagement, content that does not meet our quality or policy standards, suspected artificial inflation of metrics, or incomplete account information. If your application is declined, you are welcome to address any issues and reapply after 30 days. For specific feedback, contact our team at [email protected].

Can my monetisation be suspended?

Yes. Creator monetisation may be suspended or permanently revoked if you violate our Terms or Community Guidelines, if we detect manipulation of views, followers, or engagement metrics, if you post prohibited content, or if your account becomes inactive for an extended period. We will notify you of any suspension and, where appropriate, explain the reason and your right to appeal.

How do I report a post, comment, or user?

You can report any post, comment, or profile directly within the platform by tapping the three-dot menu or the report icon on the relevant item and selecting the appropriate reason. For urgent matters — such as content that involves minors, threats of violence, or illegal activity — you can also email our moderation team directly at [email protected] with the subject line “Urgent Report.” All reports are reviewed by our moderation team.

What happens after I submit a report?

Once a report is submitted, our moderation team reviews it in line with our Community Guidelines. We do not share the details of moderation actions taken against other users, but we will notify you if your report led to content removal or other action where appropriate. Serious reports involving illegal content are escalated to the relevant authorities in accordance with Nigerian law.

How do I block another user?

To block a user, visit their profile and tap the three-dot menu or settings icon. Select “Block User.” Once blocked, that user will no longer be able to view your profile, send you messages, or interact with your content. You can manage your blocked users list from your account settings at any time.

I think my account has been hacked. What should I do?

If you suspect unauthorised access to your account, take the following steps immediately:

1. Try to sign in and change your password right away via the account settings page.
2. If you cannot access your account, use the “Forgot Password” option to initiate a reset.
3. Contact our support team at [email protected] with the subject line “Account Compromised” so we can place a security hold on the account if necessary.
4. Check your registered email account for any unauthorised access and change that password too.

Why am I seeing a database error or experiencing lag?

Database errors and platform lag are most commonly caused by an unstable or poor internet connection. To resolve the issue: ensure you have a strong, stable network connection, wait a short moment and then reload the page, and clear your browser cache or app data if the problem persists. If the error continues after trying these steps, please contact our support team at [email protected] with a description of what you were doing when the error occurred, including the device and browser or app version you are using.

Why is my file upload failing?

Upload failures are usually caused by one of the following: your file exceeds the maximum allowed size for its type (see the upload limits table above), your internet connection dropped during the upload, or the file format is not supported. Check that your file meets the size and format requirements, ensure you have a stable connection, and try again. If the upload continues to fail, try compressing the file or converting it to a supported format before uploading.

The platform is not loading correctly on my browser. How do I fix this?

If you are experiencing display issues or the platform is not loading correctly, try the following:

1. Clear your browser’s cache and cookies, then reload the page.
2. Try accessing Cikamo in a different browser (e.g., Chrome, Firefox, or Edge).
3. Disable any browser extensions, particularly ad blockers, which can sometimes interfere with platform functionality.
4. Ensure your browser is updated to the latest version.
5. If the problem persists, contact our support team with details of your browser, device, and the issue you are experiencing.

Why are my notifications not working?

If you are not receiving notifications, first check that notifications are enabled for Cikamo in your device or browser settings. On mobile, ensure the app has permission to send push notifications. Within the Cikamo app, check your notification preferences under account settings to ensure the relevant notification types are turned on. If notifications are enabled but still not arriving, try logging out and back in, or reinstalling the app.

What personal data does Cikamo collect?

Cikamo collects personal data necessary to operate the platform and provide our services. This includes information you provide directly (such as your name, email address, and profile details), data generated through your use of the platform (such as content you post and transactions you make), and technical data such as your IP address and device type. For a complete description of what we collect and why, please read our Privacy Policy.

Does Cikamo share my data with third parties?

Cikamo does not sell your personal data. We may share data with trusted third-party service providers (such as payment processors and analytics providers) where necessary to operate the platform. We may also display ads served by third-party ad networks, which may use cookies or similar technologies to personalise the ads you see. You can find full details in our Privacy Policy, including your rights and how to opt out of personalised advertising.

How do I request a copy of my data or have it deleted?

Under the Nigeria Data Protection Act (NDPA) 2023 and other applicable laws, you have the right to request access to the personal data we hold about you, and to request its correction or deletion. To submit a data access or deletion request, email us at [email protected] with the subject line “Data Request — [your username].” We will respond within 30 days in accordance with our obligations under applicable data protection law.